In order to start the return process, please send an email to [email protected] with your order details and the reason for return. We will respond within 24 hours during the week, Monday – Friday, 9am – 5pm Eastern Time (New York). If you prefer to call, you can reach us at 1 800-875-3381. We only accept returns within the United States.
In the case that a return is authorized, Goodnature will schedule UPS pickup of your item(s), where UPS pickup is possible. Once the item arrives to Goodnature, we will inspect it and issue any applicable refund or exchange within five business days. Once issued, refunds may take up to a week to process depending on the payment method.
M-1 and X-1 Mini machines may be returned within 30 days of purchase. Any order cancellations or returns are subject to a 15% restocking fee for new, unused items in their original packaging. Used items or items without their original packaging are subject to a 30% restocking fee. Customers are responsible for packaging and shipping the machine to Goodnature safely. Damaged equipment will not be accepted. In the event that Goodnature must send new packaging for return shipping, the customer will be responsible for the cost of new packaging and cost of shipping the new packaging to the customer.
X-1 machines or larger juice machines are not returnable. Goodnature may offer to purchase the machine from the customer, but this is done at Goodnature’s discretion on a case-by-case basis.
Machine parts may be returned unused and in their original packaging for a full refund within 30 days. Shipping costs will be deducted from the refund amount.
Apparel may be returned or exchanged for up to 30 days for any reason. Apparel must not be worn, stained, or washed to be eligible to be accepted for return.
Printed items (posters, stickers, books, etc.) may not be returned.
Marketplace items are subject to the return policy of the vendor that fulfills the order.
Juice bottle orders purchased on our website are fulfilled by Captiva Containers and must be returned directly to Captiva Containers according to their return policy. Goodnature will not accept returns or issue refunds in any case. Please contact Captiva Containers directly at 1 800-861-3868 or [email protected]
We guarantee customer satisfaction in the consulting services we offer, and in the case you are not satisfied with our services, we will do what we can to make it right or issue a refund at our discretion.