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M-1 Machine and Presale FAQ

M-1 FAQ

What type of juicer is the M-1?
The M-1 is a true cold-press—a classic style two stage juice press with a moving platen.

What type of juicer is it not?
The M-1 is not a centrifugal juicer, auger juicer, twin gear juicer, or masticating juicer. It is a true juice press. The juice is extracted by pressing juice pulp between two plates. In our humble opinion, this is the best way (and right way) to make juice.

What kind of bags are used?
We offer single use compostable bags that are meant to be discarded after one use, or reusable cloth bags that must be washed and sanitized. Reusable bags are expected to last about 3-6 months.

How many bottles of juice per hour can I produce on the M-1?
If you have a good process and workflow, you can expect to produce about 20 bottles of juice per hour. If you require more output, we recommend moving up to an X-1 Mini or full size X-1.

How does the M-1 output compare to the X-1 Mini?
The M-1 is designed for making 1-2 servings of juice per cycle (12 – 24 ounces). The X-1 Mini produces 3-5 servings per cycle.

Will the M-1 fit on the kitchen counter in my home?
Although the M-1 will fit on most kitchen counters, it is about 22 inches tall. It will not fit underneath standard height kitchen cupboards. If you are purchasing it for home, make sure you have a spot for it that has enough vertical clearance.

Is the M-1 commercial duty?
Yes, the M-1 is built for businesses and is meant to be operated continuously without needing a break. It is NSF certified, meaning it has been tested to be safe in a commercial setting and is approved for commercial us in the US.

How long does it take to switch between recipes?
Due to the new ReadyGrind™ technology, it takes less than 10 seconds to switch between recipes, with no cleaning necessary.

How long does it take to do a deep cleaning?
You can expect a deep cleaning by hand (wash, rinse, sanitize) to take about five minutes. There are no mesh screens or hard-to-clean parts like in other juicing technologies.

What colors are available?
The current color selections can be seen on the M-1 Package Builder page.

What is the difference between standard hardware and premium hardware?
Standard hardware includes stainless steel bolts with regular Phillips-head bolt heads. The premium hardware includes polished, hardened stainless bolts with 12-point hex heads for an upgraded aesthetic.

Ordering FAQ

When will I get my machine?
You can see the current estimated delivery date on the M-1 Package Builder page.

What’s the return policy?
We will accept returns of new equipment that’s unopened within thirty days. We charge a 15% restocking fee since the equipment is built to order.

Can I cancel my order?
You may cancel your order if we haven’t shipped it yet for a 15% restocking fee.

Can you move me up in the queue so I can get my machine faster?
If some customers ahead of you in the queue cancel their orders or don’t pay their balances on time, we may be able to move you up to a faster ship date.

Can you give me a guaranteed ship date?
No.

Can I change my color choice or other options?
We will generally allow customers to change their selected options if it is prior to building their machine. Changes may cause delays, depending on our stock and availability of the requested options.

I live outside of the US, can you ship to me?
We now ship the M-1 internationally. You may place an order with the package builder. Note that the customer is responsible for customs, duties, or other fees associated with importing the machine.